EcoBambino Contact Information

Email:

Info@ShopEcoBambino.com

Mailing Address:

EcoBambino
863 Monterey Street
San Luis Obispo, CA 93401

Phone:

805-540-7222
Phone hours are Monday through Saturday, 10am to 6pm and Sundays from 12pm to 5pm Pacific Standard Time. If you get voicemail, please leave a detailed message and we will return your call as soon as possible.

Fax:

805-540-7272

Questions or Comments? Call 805-540-7222 or E-mail us at Info@ShopEcoBambino.com

Ordering Information

How to Order:

You may place your order by web or phone.

Backordered Items:

If you have ordered a backordered item, we will contact you immediately. You will be given the option of an exchange, store credit, refund, or to wait for the backordered item.

Modifying or Canceling Order:

You may modify or cancel your order by email or phone within 24 hours for no additional charge as long as your order has not yet been shipped. If your order has been shipped then our return policies apply. See Returns and Exchanges section for more information.

Sales Tax Information

Shipments to California addresses will be charged sales tax in the amount of 8.00% of product total before shipping and handling applied.

Payment Methods

We currently accept Visa, MasterCard, American Express and cash.

Shipping Information

Shipping Procedures:

All orders are shipped from our storefront location in San Luis Obispo, California. We reuse packaging and shipping materials whenever possible. In addition, we use post-consumer recycled and recyclable boxes, mailers, and void filler.

An invoice will be included with your shipment unless Bill To and Ship To addresses differ. In that case, we assume the order is a gift and we will not include an invoice unless otherwise requested.

If item(s) are a gift and you would like them to be gift wrapped, please call or email us. We can also include a personalized gift note if requested. You may type out your short message in the “Add a note or special request” field at checkout. We will handwrite this message on a cute Kraft card and include it with the package. If you have any other specific requests for the gift package, please call or email Info@ShopEcoBambino.com.

Shipping Timeframe:

Orders for in stock items will usually ship within 1-3 business days. If an item is out of stock, you will be contacted and given an approximate date of delivery.

Shipping Method:

Shipping is via USPS or UPS Ground. Please allow up to 14 business days for delivery. If shipping is delayed for some reason, you will be notified immediately. When your package has shipped, you will receive an email that contains shipment and transit information. If your package does not arrive within 5 business days of the carrier's posted delivery date, please contact us so we can file a claim with the shipper.

Expedited Shipping:

For expedited shipping, please call for a quote.

Order Total Shipping Cost

$0-$49.99

$6.00

$50.00-$74.99

$8.00

$75.00-$99.99

$10.00

$100.00-$149.99

$15.00

$150.00 and over

FREE SHIPPING

Shipping Costs:

Shipping costs are tier-based and are determined by order amount before sales tax and discounts (if applicable). Oversized or overweight items may incur additional shipping fees. Any additional shipping fees are stated in the product description and will be calculated into the total at checkout.

We offer FREE SHIPPING for orders over $150.00 before sales tax and discounts (if applicable). Some products are excluded from this promotion and will be marked as such in their product descriptions.

Shipping Address:

Please be sure to provide the correct shipping address when placing your order. You will be responsible for any costs incurred due to re-routing or returning of a shipment because of an incorrect address provided by you.

Shipping to Alaska, Hawaii, or U.S. Territories:

Items shipped to Alaska, Hawaii, or U.S. Territories may be charged additional shipping fees.

International Shipping:

We do not ship internationally at this time.

In Store Pick Up:

When you order online, you may choose to pick up your order at our San Luis Obispo store location to save on shipping. If you desire this option, please choose the 'In Store Pick Up' option at checkout. Orders must be picked up during our normal business hours. These hours are Monday through Saturday from 10am to 6pm and Sunday from 12pm to 5pm Pacific Standard Time.

Damaged or Defective Products:

If your products arrive and are either damaged or defective, please contact us immediately by phone or email so we can arrange for a replacement. If a problem occurs with your item after 30 days, please contact the manufacturer directly. You may contact us for manufacturer information if needed.

Returns and Exchanges

Returns will be accepted for online orders within 30 days of purchase date for exchange or store credit on normal-priced items only. All sales are final on sale/clearance items.

All products must be in new, unwashed, and unused condition, with all original packaging.

Please call or email us in advance before returning any products. You will be given a Return Merchandise Authorization (RMA) number to write on the outside of your package and will be given return instructions. If possible, please include a copy of your packing list or invoice for quicker return processing. Customer is responsible for return shipping costs.

We encourage you to insure your return package. EcoBambino is not responsible for returns damaged or lost in transit.

When your products are received and verified to be in new condition, you will receive a store credit for full cost of the items (less shipping/handling fees). We will call you to see if you would like to make an exchange or would like store credit in the form of a gift card for future use.

If the returned items do not fully meet our standards, a minimum 20% restocking fee will apply. We reserve the right to refuse returns due to quality of returned items.

Other Important Information

Terms of Use:

Viewing and use of this site is at your own risk. EcoBambino does its best to provide reliable and accurate information.

We are not perfect and sometimes make mistakes, such as errors in product descriptions or an incorrect price listing. We reserve the right to correct any pricing errors. In the event that you have ordered an item at an incorrect price, you will be notified by phone or email of the correct price and you can decide whether to keep or cancel your order.

All content on the EcoBambino website including design, images, graphics, and texts is owned, controlled, or licensed to EcoBambino or other third parties and is subject to all applicable copyright and trademark laws.

Privacy Policy:

Your privacy is very important to us. Any personal information provided to EcoBambino will be used for communication purposes only, such as order notifications, shipment tracking, and e-newsletters. You can unsubscribe to our newsletters at any time. Your personal information will not be shared, sold, traded, or compromised in any way.

Privacy Notice

This privacy notice discloses the privacy practices for www.ShopEcoBambino.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

  • What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Information Collection, Use, and Sharing:

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 805-540-7222 or via email at Info@ShopEcoBambino.com

Send questions or comments to Info@ShopEcoBambino.com